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First-time-right Ratio: Measuring the Measurers
Author: Timothy P. Ryan, Hartford Investment Management Company
Price: $25.00

Detailed Description

The ratio introduced in this conversational article is a management tool for performance practioners. Its practical benefits are both internal (e.g., measuring the quality in a Six Sigma-style without the typical large overhead costs) and external (e.g., providing context to potential republishings or restatements).

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